Proxy Service Return(Refund) and Cancellation Policy
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Part A: Definitions
1. CLIENT - The Client is the individual or party who purchases services from this website.
2. COMPANY - The Company is Blade Marketing and SEO, S.A., of Costa Rica, a sole proprietorship, that provides services to the CLIENT.
3. SERVICE - The COMPANY provides the CLIENT with lists of public proxies, in return for a service fee.
4. PROXY LIST - A PROXY LIST is the product of this website, created by the COMPANY and composed of public IP addresses and ports accessible for use categorized by one of the following criteria: 1) Elite Proxy, or "High Anonymous" proxy; 2) Anonymous Proxy; 3) Transparent Proxy, 4) CoDeeN Proxy; generally known as a node of the PlanetLab Network.
5. PAYMENT - The fee exchanged for company SERVICES, collected by a 3rd party Processor and subject to the fees of such processor.
Part B: Return (Refund) Policy
1. The CLIENT is entitled to a reasonable level of COMPANY website uptime, service availability, and frequent PROXY LIST updates. Any situation that arises which causes unreasonable service interuption will afford the CLIENT the right to request a full refund of their purchase. Requests can be submitted via the support email address: support@proxyspade.com
2. The CLIENT may request a refund on any PROXY LIST package purchased for one month or greater if the CLIENT is not satisfied with the COMPANY product during the first 7 days of usage. NO REFUNDS will be issued after 8 days or greater for any package of one month SERVICE or greater. Requests can be submitted via the support email address: support@proxyspade.com
3. The CLIENT, upon requesting a refund, will have their money returned by a third party processor (generally the same processor which made the original transaction), subject to the fees of the processor if applicable; unless, in rare circumstances, another refund method is negotiated. The CLIENT may also accept additional SERVICE usage in lieu of a financial refund; realizing that they, the CLIENT, reserve the right to ultimately request a financial refund.
4. The CLIENT has the right to receive reasonable customer support from the COMPANY, in the form of email, or by review of the COMPANY'S frequently asked questions self help section.
Part B: Cancellation Policy
1. The CLIENT may cancel their SERVICE at any time, and if such request falls within the first 7 days of SERVICE for a package purchased of 1 month or greater, the CLIENT shall be eligible for a FULL REFUND.
2. The CLIENT may cancel their SERVICE at any time and request that their membership details, financial transaction information, name, email, address, server and/or computer IP address(es) be deleted from the COMPANY database. Requests can be submitted via the support email address: support@proxyspade.com
